Frequently Asked Questions
Shipping FAQs
Orders are typically processed within 1–2 business days. Once shipped, standard delivery takes 5–7 business days, while express shipping delivers in 1–3 business days.
Yes, Silvano ships internationally via DHL. Please note, additional customs duties and taxes may apply. Returns, exchanges, and refunds are not available for international orders.
Shipping costs are calculated at checkout based on the selected delivery method. There’s no minimum order amount required for shipping eligibility.
Yes, COD is available on orders up to ₹10,000 within India.
In case of any unexpected delays, Silvano will notify you via email, SMS, or other communication channels.
Return FAQs
You can initiate a return within 7 days of delivery, provided the product is unused, unworn, and in its original packaging with all tags and accessories intact.
Yes, Silvano provides a prepaid return label for all eligible returns. Return shipping costs are borne by us.
Yes, the following items are not eligible for return:
- Discounted or sale items.
- Customized or personalised products.
- Gift cards or promotional giveaways.
Approved returns are refunded via store credit (a coupon code) that you can use on future purchases. Cash refunds are not provided.
Refunds are processed within 7–10 business days after receiving and inspecting the returned product.
Exchange FAQs
Silvano does not offer direct exchanges. You may return an eligible item and use the store credit issued to make a new purchase.
Product & Quality FAQs
Yes, we offer a 6-month limited warranty from the date of purchase, covering manufacturing defects like:
- Faulty zippers.
- Loose stitching.
- Hardware malfunctions.
Our warranty does not cover:
- Normal wear and tear.
- Damage due to misuse, water, or chemicals.
- Unauthorized repairs.
- Items without a valid proof of purchase.
Email us at contact@silvanoshop.com within 24 hours of noticing the issue. Our team will inspect and either repair or replace your item based on availability.
General FAQs
Silvano is operated by I A LEATHER (INDIA) PRIVATE LIMITED, located at:
Plot No. 1179 to 1181, Ahmad Nagar, Wajidpur, Jajmau, Kanpur – 208010, INDIA
Not at the moment. We currently operate as an online-only brand through silvanoshop.com
Reach Out to Us
You can reach our customer support via:
Email: contact@silvanoshop.com
Instagram: @shop.silvano
We’re here to help and ensure your Silvano experience is smooth and satisfying.
