Return and Refund Policy

Return & Refund Policy

At Silvano, every detail matters. If your purchase doesn’t meet your expectations, we’re here to assist.

Returns

We offer a 7-day return window from the date you receive your order.

To qualify for a return, items must be:

In their original, unworn, and unused condition

With all original tags intact

Returned in the original packaging

Accompanied by a valid proof of purchase

How to Request a Return

You may initiate a return through our online return process or by contacting our support team:

 Customer Care: 72755 57993
📧 Email: contact@silvanoshop.com

Once approved, we will arrange a convenient pickup from your address.

Return Pickup & Handling Charges

A ₹200 return handling fee applies to approved returns

In the event of a failed pickup due to customer unavailability, 10% of the product value will be deducted, and the remaining balance will be issued as store credit

If return pickup is not serviceable or not possible through our courier partner, we request you to ship the product from your end. In such cases, the shipping cost will be reimbursed against the receipt, up to a maximum of ₹300, which will be issued as store credit

Damaged or Incorrect Orders

Please review your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, please inform us within 24 hours of delivery, along with relevant images or videos, so we can resolve the issue promptly.

Exceptions

Returns are not accepted for:

Sale or discounted items

Gift cards

Refunds (Store Credit Only)

We do not offer refunds to bank accounts or original payment methods

Once the returned product is received and inspected, the balance amount will be refunded as store credit (coupon)

Store credits are valid for 6 months from the date of issue and can be used on future purchases on our website