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Return and Refund Policy

At Silvano, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, you may request a return under the following conditions:

  • Return Window: Customers can initiate a return within 7 days from the date of delivery. After this period, returns will not be accepted.

  • Condition of Return: To qualify for a return, the item must meet the following criteria:

    • The product must be unused, unworn, and in its original condition.

    • All original tags, labels, and packaging must be intact.

    • Any accompanying accessories, manuals, or other included items must be returned as originally received.

    • One return per purchase 

  • Non-Returnable Items: Some items cannot be returned, including:

    • Discounted or sale items

    • Customized or personalised products

    • Gift cards or promotional items

  • Return Shipping Costs: Silvano will bear the cost of return shipping for all eligible returns. Customers will receive a prepaid return label to send back the product.

  • Return Process: To initiate a return, please contact Silvano Customer Support via email or our official website. Once your return request is approved, you will receive further instructions.

Refund Terms:

  • Refund Type: Approved returns will be refunded in the form of a Silvano store credit (coupon code), which can be used for future purchases. Cash refunds are not available.

  • Processing Time: Refunds are typically processed within 7-10 business days after receiving and inspecting the returned item.

  • Deductions: No restocking fees or deductions apply unless the returned item is found to be damaged or used. In such cases, Silvano reserves the right to decline the return.

  • How Refunds Are Issued: Refunds are issued in the form of store credit, which can be redeemed on any future Silvano purchase.

Exchange Policy

Silvano currently does not offer exchanges for purchased products. However, customers may opt to return the product (if eligible) and use the store credit issued for a new purchase.